Shipping Policy

Last updated: October 3, 2026

At ThinkPuppy, we want to make sure your pet products arrive safely and as quickly as possible.

Order Processing

Orders are normally processed within 1–28 business days after payment has been successfully received.

During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Shipping Times

Estimated delivery times depend on your location and the product ordered.

Typical delivery times are:

• United States: 7–15 business days

• Canada: 7–20 business days

• United Kingdom: 7–15 business days

• European Union/EEA: 7–20 business days

• Other destinations: 10–28 business days

These are estimates rather than guaranteed delivery dates.

Delivery may occasionally take longer because of customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

If free shipping is offered on a product or promotion, the applicable conditions will be clearly displayed on the product page or at checkout.

Tracking

When tracking is available, we will send the tracking information to the email address provided with your order.

Please allow up to several business days for tracking information to become active after shipment.

Customs, Duties and Taxes

Depending on the destination, your order may be subject to customs duties, import taxes, VAT, or other charges.

Any applicable charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

For customers in the European Economic Area, applicable taxes and delivery costs will be presented as required by applicable law.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at:

Email: support@thinkpuppy.com

Please include your order number so that we can investigate the shipment.

If a shipment is confirmed lost or another delivery issue occurs, we will work with the carrier and fulfillment partner to find an appropriate solution.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address immediately after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Third-Party Fulfillment

Some ThinkPuppy products may be fulfilled and shipped by third-party fulfillment partners located in different countries.

The shipping origin may therefore vary depending on the product and destination.

Contact

If you have questions about shipping, contact:

ThinkPuppy
Email: support@thinkpuppy.com